Conference In: orcid

Appraising customer satisfaction: A method and an Application in the hospitality industry

ICTDM 2009 - International Conference on Tourism Development and Management, Tourism in a changing world: prospects and challenges,

João, IM; Bana e Costa, CA

Key information

Authors:

João, IM (Isabel Maria da Silva João); Bana e Costa, CA

Publication details

Authors in the community:

Title of the publication container

ICTDM 2009 - International Conference on Tourism Development and Management, Tourism in a changing world: prospects and challenges,

First page or article number

228

Last page

231

Fields of Science and Technology (FOS)

economics-and-business - Economics and business

Publication language (ISO code)

eng - English

Rights type:

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