Article In: orcid, scopus

Robotic Process Automation (RPA) Adoption: A Systematic Literature Review

Engineering Management in Production and Services

da Silva Costa D.A.; Mamede H.S.; da Silva M.M. — 2022 — Walter de Gruyter GmbH

Key information

Authors:

da Silva Costa D.A.; Mamede H.S.; da Silva M.M. (Miguel Mira da Silva)

Published in

June 1, 2022

Abstract

<jats:title>Abstract</jats:title> <jats:p>Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. The increased interest, reflected in the increasing number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalisable ideas and concepts about these software robots. This paper used a Systematic Literature Review (SLR) approach to find and synthesise information from articles obtained on this subject. This research identified the most general implementation approaches of successful RPA adoption cases, observed benefits, challenges commonly faced by organisations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings presented in this paper have two purposes. The first is to provide a way for companies and organisations to become more familiar with good practices regarding the adoption of robotic process automation. The second is to foster further research on the subject by complementing the current knowledge and proposing new paths for research.</jats:p>

Publication details

Authors in the community:

Publication version

VoR - Version of Record

Publisher

Walter de Gruyter GmbH

Title of the publication container

Engineering Management in Production and Services

First page or article number

1

Last page

12

Volume

14

Issue

2

ISSN

2543-912X

DOI

10.2478/emj-2022-0012

Fields of Science and Technology (FOS)

electrical-engineering-electronic-engineering-information-engineering - Electrical engineering, electronic engineering, information engineering

Keywords

  • Management of Technology and Innovation
  • Industrial and Manufacturing Engineering
  • Strategy and Management
  • Management Information Systems

Publication language (ISO code)

eng - English

Rights type:

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