Cloud maturity model

André Alexandre Ribeiro Duarte

Key information

Authors:

André Alexandre Ribeiro Duarte (André Alexandre Ribeiro Duarte)

Supervisors:

Miguel Leitão Bignolas Mira da Silva (Miguel Mira da Silva)

Published in

07/09/2013

Abstract

In today’s ever-evolving world many organizations believe that Cloud computing will be the next big thing when speaking about services’ delivery. Organizations are struggling to move and manage their IT Services and/or IT-enabled Services into Cloud, hoping to take advantage of all of the Cloud’s promises. Despite that, the move to Cloud is far from being a nice walk in the park since many challenges and issues are presented, fearing organizations and slowing the adoption of Cloud services. In order to help organizations adopting Cloud services and demystify fears and concerns we propose a method that will use a Lifecycle approach together with the Capability Maturity Model Integrated model (CMMI-model), resulting in a roadmap to Cloud adoption and management, defined as a Cloud Maturity Model. We demonstrate the method in three organizations and then evaluate it with interviews, Moody and Shanks Quality Management Framework, Österle four principles and the feedback from the scientific community. Finally, we conclude that our proposal can help organizations migrate and manage services in the Cloud and, at the same time, allows organizations to manage and improve the used processes.