Desenvolvimento de KPIs para avaliação de Logística Interna - O Caso da Agility

Tiago Filipe Oliveira Sereno

Key information

Authors:

Tiago Filipe Oliveira Sereno (Tiago Filipe Oliveira Sereno)

Supervisors:

Tânia Rute Xavier de Matos Pinto Varela (Tânia Rute Xavier de Matos Pinto Varela)

Published in

11/28/2017

Abstract

The logistics operations market is highly competitive essentially due to the reduced profit margin in each operation. In a market with these characteristics it’s vital to gain and sustain market share, allowing the longevity of the organization. As so, the implementation of performance indicators is an opportunity for the company to have a clear picture of its performance, get to know its flaws and fix them, allowing sustained growth. It’s in this context that the problem studied in this dissertation appears. Agility wants to enhance its warehouse performance, ensuring higher service levels to its customers, the company’s main goal. The following document is structured in the following way: framing of the problem in hands, with focus on the operations in a logistics warehouse, a revision of the state of the art of the areas considered relevant for this study, such as supply chain management, logistics activity models, Key Performance Indicators and dashboards. In addition, Key Performance Indicators suited to monitor warehousing operations will be developed and implemented. Picking and expedition will be some of the areas in focus. Translating the values given by those KPIs will be the last topic touched by this dissertation. Global Performance Indicators will be developed and explained