A Framework to Support Robotic Process Automation

March 10, 2023

With the increasing demand for digitalization, organizations look to emerging technologies such as Robotic Process Automation (RPA) to increase their business performance. This makes it essential to identify and select the most suitable processes to maximize the benefits for organizations. However, despite the increasing interest of academics and professionals in RPA, the literature lacks a study on the main criteria organizations should consider to decide which processes to automate. Therefore, this research lists the main criteria for process automation based on scientific and professional know-how. A systematic literature review was performed, followed by a Delphi study with RPA professionals, to tune the former insights collected from the scientific literature. Our findings point to 32 criteria that organizations and decision-makers should consider before choosing which processes to automate. Feasibility, process description, and input and output data are the most voted. The criteria are evaluated with 18 processes in six organizations with positive results. While professionals may find valuable information in this document to help them decide which processes must be automated first, academics are now aware of which areas deserve further investigation.

Authors in the community:

• 

  R

  Rúben Filipe de Sousa Pereira

  ist155414

• 

  R

  Rafael Saraiva de Almeida

  ist162573

SAGE Publications

https://journals.sagepub.com/doi/full/10.1177/02683962231165066

Journal

0268-3962

10.1177/0268396223116506

electrical-engineering-electronic-engineering-information-engineering - Electrical engineering, electronic engineering, information engineering

Keywords

• Robotic Process Automation

eng - English