Enterprise Architecture and ITIL

08/07/2013

Business/IT alignment has become one of the most relevant concerns on organizations. Enterprise Architecture (EA) and the Information Technology Infrastructure Library (ITIL) are two distinct governance approaches with different perspectives, that have become recently dominant between practitioners. However, parallel EA and ITIL projects can lead to wasted resources and a duplication of costs and efforts. To integrate both we propose a specific EA definition for organizations that need to manage IT services. Our goal is to use the EA approach to design an architecture with the ITIL motivations, principles, concepts and methods to perform IT service management, using ArchiMate as the architecture's modeling language. We demonstrate our proposal through a set of ITIL models, applied to organizations, and built according to our ITIL viewpoints. For evaluation we shall use interviews, the Moody and Shanks framework, and the Wand and Weber ontological method.

Autores da comunidade :

• 

  M

  Marco Alexandre de Castro Vilela Vicente

  ist142704

Orientadores desta instituição:

• 

  M

  Miguel Mira da Silva

  ist13948

202002225

Doutoramento em Engenharia Informática e de Computadores

electrical-engineering-electronic-engineering-information-engineering - Engenharia Eletrotécnica, Eletrónica e Informática

Palavras-chave

• Enterprise Architecture
• ITIL
• IT Service Management
• business/IT alignment
• TOGAF, ArchiMate

eng - Inglês

Instituto Superior Técnico