Report
EV users Needs and Concerns – Demonstrators’ experience report
— 2026
Key information
Authors:
Published in
February 21, 2026
Description
The deliverable D3.7 - EV users Needs and Concerns – Demonstrators’ experience report presents the work developed in T3.1, which produced and initial deliverable (D3.1 – EV Users’ Needs and Concerns - Preliminary Report), and now aims to complement findings and focus on demonstrators’ user experience. The goal of this deliverable is to report on findings uncovered during several research studies applied to the project’s demonstrators, focused on understanding and measuring user experience in each location. Studies vary from quantitative surveys, interviews with participants and usage measurement logs. Even though studies were planned and prepared with the intention of applying the same methods to all locations, adjustments were made, applying different studies to each location to accommodate for different demonstrator conditions and barriers. Conclusions drawn in this document outline main issues and preferences found regarding Electric Vehicle (EV) usage, charging habits and methods, and Vehicle-to-Everything (V2X) knowledge and perceptions. Across all demonstrator sites, results show an overall positive perception regarding these topics, recognising EVs as sustainable, technologically advanced and cost-effective in daily usage. Nevertheless, adoption appears constrained by persistent barriers such as high purchase costs, limited charging infrastructure and concerns about battery longevity. Country-level differences also emerged: while Danish and Slovenian participants tended to be motivated by environmental and innovation-related factors, Greek and Portuguese users placed greater emphasis on financial considerations. User satisfaction across demonstrators increased when systems were predictable, interfaces were stable and intuitive, and charging processes were transparent. Demonstrator-specific findings highlighted both positive engagement—such as strong enthusiasm in Slovenia and improved charging experiences in Portugal—and operational challenges, including algorithm instability, connectivity issues, and limited opportunities for user feedback in some sites. With respect to V2X technologies, demonstrator participants were generally familiar with the topic, and tended to associate V2X with energy savings, renewable integration, and grid support, while still expressing common concerns about battery degradation and data security. Next steps proposed include interfaces’ enhancement, foster e-mobility and energy literacy, and creation of policy-oriented guidelines for urban planning, e-mobility incentives and smart-charging standardisation. Furthermore, the work carried out so far reinforces the importance of involving citizens early and meaningfully in technology development, as this engagement not only improves system design but also increases acceptance of new charging behaviours and business models.
Publication details
Authors in the community:
Hugo Gabriel Valente Morais
ist428549
Publication language (ISO code)
eng - English
Rights type:
Open access
Financing entity
European Climate, Infrastructure and Environment Executive Agency
Title of the project, award or grant: Electric Vehicles Management for carbon neutrality in Europe
Funding Stream: HORIZON EUROPE
Identifier for the funding entity: https://doi.org/10.13039/501100021050
Type of identifier of the funding entity: Crossref Funder
Number for the project, award or grant: 101056765